Transactional Email Templates for a classic service-based marketplace business.
By Fiona Macdougall, ex-marketplace founder and UX designer for early-stage marketplaces
What are transactional emails?
Transaction emails are notifications that you should send your users at various stages of the transaction process. For example, you might want to send a supplier a notification each time they receive a new booking. You might also want to send a customer a notification after the event to ask them to review the supplier.
Why do I need this?
When designing your transaction notifications, you’ll need to decide what event triggers each notification and the content of each notification.
I've done a lot of the hard work for you by including the classic email templates and triggers that you might find in a service-based marketplace like Airbnb.
This document will also help you to communicate the notification system with your developers.
How should I use it?
All you need to do is sign up duplicate this template and tailor it to your own business.
Who is this for?
+ You're a marketplace founder, entrepreneur or side-hustlers
+ You have an awesome marketplace idea
+ You're in the early stages of designing or building a marketplace
+ You're using a no-code or low-code tool such as Sharetribe, Bubble or Webflow
Who am I?
I'm a UX designer with over 8 years of experience. For the last two years, I have specialised in designing marketplaces. I founded my own marketplace and I've helped six founders design theirs.
Learn more about me and my services at www.fimacd.com